AGD Studio Return & Refund Policy
Effective Date: August 11, 2026
Because AGD Studio primarily provides professional services, consulting, strategy, creative expertise, and digital resources rather than physical merchandise, traditional product returns generally do not apply.
Please review this policy before completing your purchase.
1. Professional Services
Purchases of consulting sessions, audits, strategy services, creative services, working sessions, and other time-based or professional services are non-refundable unless otherwise stated in writing at the time of purchase.
When you purchase a service, AGD Studio reserves time, capacity, preparation, and resources specifically for your engagement. For this reason, a change of mind, change in business circumstances, scheduling conflict, or decision not to use the purchased service does not automatically qualify for a refund.
2. Appointment Rescheduling
For individually scheduled sessions, clients may request one reschedule when notice is provided at least 24 hours before the scheduled appointment.
Rescheduling requests made with less than 24 hours' notice may be treated as a late cancellation and the session may be forfeited.
Rescheduled appointments are subject to availability and should generally be completed within 60 days of the original appointment unless AGD Studio agrees otherwise.
3. Late Cancellations and No-Shows
Appointments canceled less than 24 hours before the scheduled start time are non-refundable.
Clients who do not attend a scheduled session without prior notice will be considered a no-show, and the payment associated with that session will be forfeited.
A new purchase may be required to schedule another session.
4. Late Arrivals
If you arrive late to a scheduled session, the session will generally end at the originally scheduled time so that commitments to other clients can be honored.
Late arrival does not qualify for a partial refund or automatic extension of the session.
5. Audits, Reviews and Asynchronous Services
Purchases of brand audits, reviews, assessments, research, strategy documents, or similar services are non-refundable once work has begun.
Because these services may include preparation, research, review, analysis, or reserved production time before the final deliverable is provided, work is considered to have begun once AGD Studio starts performing services related to the purchase.
If AGD Studio has not yet begun work, a cancellation request may be considered at our discretion.
6. Digital Products and Downloads
Digital products—including workbooks, guides, templates, downloadable files, educational materials, and similar resources—are final sale once access has been provided.
Because digital products cannot be physically returned, refunds are not provided after the file, link, download, or access instructions have been delivered.
If you experience a technical problem accessing a purchased digital product, please contact AGD Studio so we can help resolve the issue.
Duplicate purchases made accidentally may be reviewed and corrected when reasonably verifiable.
7. Packages and Multi-Session Services
Payments for packages, bundles, or multi-session services are non-refundable after the service period has begun.
Unused sessions have no cash value and may not be redeemed for a refund.
Unless otherwise agreed in writing, purchased services are for the original purchaser or business and may not be transferred to another person or organization.
8. Promotional and Discounted Purchases
Services or digital products purchased during a promotion, special offer, limited-time sale, or using a discount code remain subject to this Return & Refund Policy unless different terms are clearly stated with the offer.
9. If AGD Studio Cancels
If AGD Studio must cancel a scheduled service and cannot provide a reasonable rescheduling option, you may choose between:
Rescheduling the service for another mutually agreeable date; or
Receiving a refund for the portion of the purchased service that AGD Studio is unable to provide.
This does not apply when a service cannot be completed because the client has failed to provide required information, materials, approvals, access, or participation.
10. Client Responsibility
Purchasing a consulting or creative service does not guarantee a particular business, financial, marketing, branding, career, sales, or other outcome.
AGD Studio provides professional expertise, recommendations, creative work, strategy, and guidance based on the scope of the purchased service. Results may depend on numerous factors outside AGD Studio's control, including client implementation and external market conditions.
Dissatisfaction based solely on results, preferences, or business outcomes does not automatically qualify a purchase for a refund.
11. Exceptional Circumstances
We understand that unexpected circumstances occur.
AGD Studio may choose, at its discretion, to provide a reschedule, credit, partial refund, or other accommodation in exceptional circumstances. Providing an exception in one situation does not require AGD Studio to provide the same exception in future situations.
12. Refund Requests
Questions regarding a transaction or refund request should be submitted through the contact information provided on the AGD Studio website.
Please include:
Your name
Email address used for the purchase
Service or product purchased
Purchase date
Brief explanation of your request
13. Applicable Consumer Rights
Nothing in this policy is intended to limit or waive any cancellation, refund, privacy, or other consumer right that cannot legally be waived under applicable law.