multi-touchpoint experience systems

Designing a Family-Focused Brand Experience for Kids Eat Chicago


Strategic Thesis

A family-centered event requires an experience that speaks to both children and parents while remaining cohesive across multiple restaurant locations.


Role

Brand Experience Designer & Creative Strategist

Focus Areas

Experience Architecture

Event Brand Identity

Audience Journey Design

Environmental Graphics

Deliverables

Event Identity System

Marketing Collateral

Environmental Graphics

Digital & Print Promotions

Vendor Experience Materials


Context

Kids Eat Chicago was created to celebrate family dining and introduce parents and children to restaurants across the Chicago food community.

The event needed more than promotional materials. It required a cohesive brand experience that could guide families through the event while reinforcing a clear and engaging identity.

The challenge was designing an identity and visual system that could function across multiple environments — from marketing and digital promotion to on-site signage and vendor participation.


Audience & Positioning Insight

The event targeted two distinct but overlapping audiences:

  • parents seeking family-friendly dining experiences

  • children drawn to discovery, fun, and participation

Most food events focus primarily on adult audiences. Kids Eat Chicago needed to position itself differently — as a shared experience between families and local restaurants.

The visual and experiential strategy needed to balance two dynamics:

  • playful and approachable for children

  • clear and credible for parents and participating restaurants

This dual-audience positioning informed the tone, visual language, and experiential touchpoints throughout the event.


Strategic Problem

Without a unified event identity, large community events can quickly feel disorganized or difficult for attendees to navigate.

The event required a system that could:

  • attract families through marketing and promotion

  • create a recognizable presence across participating venues

  • guide attendees through the event experience

The brand needed to function both as promotion before the event and navigation during the event.


Strategic Intervention

My role was to design a cohesive event identity and visual system that could support both marketing outreach and on-site experience.

This included:

  • creating the visual identity for Kids Eat Chicago

  • developing promotional materials to attract families

  • designing signage and graphics for participating venues

  • ensuring consistency across digital and print applications

The strategy focused on making the brand easily recognizable and intuitive for families navigating the event.


Experience Journey

The brand experience for Kids Eat Chicago was designed around three stages of audience interaction.

Discovery

Families encounter the event through promotional materials and digital announcements.

Goal:

Generate excitement and clearly communicate that the event is designed for families.

Touchpoints:

  • promotional posters

  • digital event graphics

  • restaurant participation announcements

Arrival & Participation

Families begin exploring participating restaurants and engaging with the event experience.

Goal:

Make the event feel welcoming, easy to navigate, and visually cohesive across locations.

Touchpoints:

  • event signage

  • venue graphics

  • branded materials across restaurants

Shared Experience

Parents and children engage with the event through food, discovery, and participation.

Goal:

Create a memorable experience that strengthens the connection between families and local restaurants.

Touchpoints:

  • environmental branding

  • restaurant engagement

  • family-friendly visual cues


System Built

The final system created a flexible experience framework that could operate across multiple key event touchpoints. Together, these elements created a unified event presence that connected marketing, navigation, and brand storytelling.

 

Event Identity System

A playful yet structured visual identity designed to appeal to families while maintaining clarity for participating businesses.

 

Marketing & Promotional Materials

Posters, digital graphics, and promotional collateral designed to build awareness and attract attendance.

 

Environmental Graphics

Signage and branded materials used throughout participating venues to guide attendees and reinforce the event identity.

 

Vendor Integration

Visual assets designed for restaurants and partners so the brand experience remained cohesive across locations.

 

Outcome

The final brand experience system provided Kids Eat Chicago with a cohesive identity that could function across both promotional and experiential environments.

By aligning marketing materials with the on-site event experience, the brand created a more intuitive and engaging journey for families participating in the event.

The system strengthened recognition for the event while allowing participating restaurants and partners to operate within a shared visual framework.